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Delivery & Returns

1. SHIPPING POLICY        

You can trust that your order will be quickly processed and safely delivered.       

We ship anywhere within Europe using GLS in Denmark, and Ups in all other countries within Europe. We ship orders several times per week. Delivery time is about 3-4 weekdays both in Denmark and abroad.          

 

a. Shipping Charges            

Our shipping charges are fixed; 10 Euro for all orders within Europe. For Denmark 5,25 Euro for all orders. However, when you buy for 100 Euro or more, we will ship to all countries within Europe withour any shipping costs. For orders of 68 Euro or more, we will ship to Denmark without any shipping costs.  

 
2. RETURN, EXCHANGE POLICY, CANCELLATIONS
 
Our goal is to ensure your complete satisfaction with your purchase.       

 

Return Policy       

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange within 30 days from you received your order.
 
- items and packaging must be received in new condition       

- packaging must include all original items, manuals etc.       

- return package must include copy the original invoice
 
Warranty
We follow the standard European regulations, and all purchases are covered by the 24 months warranty. The warranty does not cover any damages which have appeared from incorrect use.
 
 
Damaged or missing items
Any claims for damaged order or missing items must be received within 4 business days of receipt of package.
 
 
Cancellations             
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.       

 


Return Address:    
 
Islands Brygge 77A, 3.t.h.
2300 Copenhagen S
Denmark    

Phone: +45 29720692

E-mail: contact@naturezoo.dk